Know Your Pipes: Miami-Dade County's Water Service Line Program

At the Miami-Dade Water and Sewer Department, protecting public health and ensuring the safety of our community is our top priority. We are dedicated to the treatment and delivery of safe, high-quality drinking water to all our customers. Building upon this commitment, the Know Your Pipes initiative has been implemented to align with U.S. Environmental Protection Agency (EPA) regulations and reinforce the Department's dedication to transparency and compliance that serves our County with a population of more than 2.8 million residents.
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  • To meet the requirements of the EPA's Lead and Copper Rule Revisions (LCRR) and Improvements (LCRI), the Miami-Dade Water and Sewer Department has launched Know Your Pipes. This program will ensure that Miami-Dade Water and Sewer Department is proactively informing and engaging customers throughout the compliance process. 
     
    One of the main goals of the Know Your Pipes program is to establish a complete service line material inventory. Although Miami-Dade County has not used lead as a piping material since 1976, there are still properties listed as having service lines made of an unknown material. We need your help in identifying these "unknowns" by taking a short survey and confirming the absence of lead to complete our inventory. Only customers with unknown service lines will be asked to take the self-reporting survey and will receive requests from the Miami-Dade Water and Sewer Department to participate.

    We want to assure customers that Miami-Dade County regulates water chemistry by adding a corrosion inhibitor to ensure lead levels remain well below the federal regulatory limit when water leaves our treatment facility. We are committed to ensuring the health and wellbeing of our community and are working closely with residents to identify all unknown service line materials.

    Miami-Dade Water and Sewer Department always provides safe, high-quality water that meets or exceeds state and federal drinking water standards. We have highly trained microbiologists, chemists, and water treatment specialists who conduct or supervise more than 150,000 analyses of water samples throughout the system each year. Annual water quality reports can be found on our website.

Online Options

Know Your Pipes Self-Reporting Survey
Know Your Pipes Self-Reporting Survey Instructional Video
Inventory Map
FAQ

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For more information about the program, contact the Know Your Pipes Customer Care Center at 786-268-6955 or email us at [email protected].

About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.

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