No Wrong Door
New Ways to Deliver
- Utilize technology to support a coordinated service delivery model through a centralized technological platform.
- Adopt a comprehensive case management and referral system to optimize access to services.
- Enhance Human Resources opportunities to increase employee knowledge of department and county’s mission and core services through training.
- Implement on-going communication and multidisciplinary staffing among Department staff serving the client population to address gaps in the system.
Defined Accountability Measures
- Assess service delivery through surveys with internal and external customers that encourage opportunities for constant system improvement.