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No Wrong Door

No Wrong Door (NWD) is a community-focused initiative designed to connect residents to government resources and community-based organizations. Our mission is to ensure that each person’s first point of contact in the County leads to seamless, comprehensive, and compassionate delivery of government services.

Keys to Unlocking County Services

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To provide good government and support excellent public service delivery.

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To provide a safe and secure community through coordinated efficient and effective professional, courteous public safety services.

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To provide a safe, intermodal, sustainable transportation system that enhances mobility, expedites commerce within and through the County, and supports economic growth.

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To provide efficient, accountable, accessible and courteous neighborhood services that enhance quality of life and involve the community.

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To improve the quality of life and promote independence by providing health care, housing, and social and human services to those in need.

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To expand and further diversify Miami-Dade County's economy and employment opportunities, by promoting, coordinating, and implementing economic revitalization activities that reduce socio-economic disparity and improve the quality of life of all residents.

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To develop, promote and preserve outstanding cultural, recreational, library, and natural experiences and opportunities for residents and visitors of this and future generations.

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Parnership from departments and offices that are not directly under the Mayor's purview.

all county services

New Ways to Deliver

New Technology

  • Utilize technology to support a coordinated service delivery model through a centralized technological platform.
  • Adopt a comprehensive case management and referral system to optimize access to services.

Workforce Fine-Tuning

  • Enhance Human Resources opportunities to increase employee knowledge of department and county’s mission and core services through training.
  • Implement on-going communication and multidisciplinary staffing among Department staff serving the client population to address gaps in the system.

Defined Accountability Measures

  • Assess service delivery through surveys with internal and external customers that encourage opportunities for constant system improvement.

Our Vision

Our vision is to create a network of comprehensive and integrated services that empowers all members of the community.

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