Skip Navigation

Customer Service

Capital Improvement Program

Water & Wastewater Services

Water Meters

Conservation & Outreach

Construction & Development

About Us

Last Visited »

Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Make a one-time payment with your Master Card, Visa, American Express or Discover Card. The credit card processing company will charge you a $3.95 fee.

Make a one-time payment using your bank account. This service is free of charge and you must have your bank account and bank routing numbers ready.

Enroll free of charge and schedule automatic payments to avoid late fees and/or sign up to receive a paperless bill.

WASD Customer Alert:

In order to protect your personal information and ensure up-to-date processing of your WASD account payments, always begin your online payment process directly from the department’s website.

An unauthorized and unapproved third party payment company is advertising its services online and inappropriately using the Miami-Dade County logo and WASD website images on their webpage. Using an unauthorized payment vendor puts your account at risk of receiving a late payment fee or even having your service disconnected if the company takes too long to transfer your payment to WASD. 

Pay by mail

Note: Only check, cashiers' check or money order will be accepted.

PO BOX 026055
MIAMI FL 33102-6055

Pay by phone

You are able to pay your Water & Sewer bill over the telephone by using your checking or savings account, or a major credit card. To make payments using your checking or savings debit account, please call toll-free 1-800-565-1800. To make payments using a major credit card, please call toll-free 1-800-510-0880.

You can make payments with your Mastercard, Visa, American Express or Discover Card. The credit card processing company will charge you a $3.95 convenience fee.

Both of these services are available 24 hours a day, 7 days a week.

Pay your water bill in person

Pay your water bill in person at a full service center or several other locations.

Billing and Payment Information

Miami-Dade Water and Sewer Department (WASD) bills are typically sent to residential customers on a quarterly basis. We suggest that your payment be received prior to the due date of the bill to avoid the assessment of late charges. Two occurrences of returned checks within a year will restrict your payment methods to cash, cashier’s check or money order for one year and a deposit may also be required.

Prior to a bill becoming past due, you may request a payment extension which will allow additional time for you to pay your bill by calling Customer Service at 305-665-7477 and selecting our automated payment extension feature or speak with a Customer Service Representative. You may also receive a payment extension by visiting one of our full service centers.

Your WASD account is considered past due if payment is not received within 21 days from the bill date. After the 21st day a 10 percent late fee will be assessed and applied to your account. A final notice will be sent to you. If payment is not received within 14 days your water service will be scheduled for disconnection. After disconnection and an additional 7 days, your account will be closed and your account deposit is applied to your account. A final bill is generated with the remaining balance due or a refund issued in the case of a credit balance.

In cases where the water service has been disconnected but the account has not been terminated, a disconnection and reconnection fee will be charged to your account and is payable on your next bill. To have water services reinstated after the account has been terminated, you must pay all outstanding balances plus a newly accessed account deposit in full. Connection charges will be reflected on your next WASD bill.

To make billing and payment information readily available, you may view your information or make payments online on our website. The website provides your current balance, latest bill, payment and billing history and water usage history by simply entering your account number. Account and payment information is also easily accessible by using our automated system at 305-665-7477. Both methods are available to you 24 hours a day, 7 days a week.

This sample bill PDF shows you how to read and understand your Miami-Dade Water and Sewer bill.

If you cannot view PDF PDF files, you can download Acrobat Reader  for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

Back to Top Page Last Edited: Fri Mar 30, 2018 4:09:08 PM

You are now leaving the official website of Miami-Dade County government. Please be aware that when you exit this site, you are no longer protected by our privacy or security policies. Miami-Dade County is not responsible for the content provided on linked sites. The provision of links to these external sites does not constitute an endorsement.

Please click 'OK' to be sent to the new site, or Click 'Cancel' to go back.